Summer is definitely over in the northern hemisphere. Instead of chilling at the beach or at the pool, Qmetrix was busy developing hot new products.
In this issue of the Queues Flash you can read about how to get real-time customer feedback, about how to prioritise passengers in the fast lane and about a system for guiding customers to the next available service point with a personal touch.
Last not least, we can proudly report about our new Joint Venture partner Via Guide. Their market reach and our technology are the perfect combination to serve you even better!
Measuring service quality is often covered with expansive research efforts, such as interviews or online surveys.
Ask you customers directly and easy about your service quality - when they just have experience your service.
Place our Feedback Systems at the end of your queue, at service points, in your washrooms or after the security screening and generate 24/7 real-time and historic analysis with our easy-to-use dashboards.
We can offer wall-mount and post-mount feedback terminals with 10 inch touchscreen. The terminals are only 17mm slim, securely locked, communicate via 3G or Wi-Fi and operate on rechargeable battery or mains.
By combining the feedback system with our counting sensors you get absolute data, the possibility to control service levels (e.g. cleaning control) and to optimise cleaning etc.
A built-in RFID reader allows clock-in/out feedback of service staff e.g. cleaners and a pin system enables to control third party staff like trades-people.
If you want to know more about what your customers are thinking about your service quality, contact us immediately. If you want to improve your service process double-digit, contact us.
We are proud of the successful deployment of a new solution for advanced PAX flow control for security check-points, immigration, border control etc.
The requirement was to deliver a highly efficient, fully automated and fair passenger dispatching system for security control lane allocation. On top of this, the fast lane needed to be prioritised in a way that the waiting time is always kept under a defined threshold – more waiting priority passengers are automatically getting more screening lanes allocated.
The NXT system has a MON dispatching screen at the exit of each waiting queue and a CPD smart signal controller at every security lane. Our proven IRC sensor makes sure that there is always the right amount of passengers preparing for screening. Key parameters can be adjusted to a wide range of customer requirements. Passenger flow data and lane operation data is available for dispatching, monitoring and management. Passengers, airport operators and we from Qmetrix are very happy for having delivered such a great system to a top European airport.
Service quality is getting more and more important. Innovative, personalised services can make the difference for your customers to feel better and keep on using your service.
We have upgraded our proven long-term product Qmetrix NXT with an individual, personal touch. We can now dynamically include the name and even a photo of the service agent calling the passenger on the screen.
Technically, our CAR calling device can now read RFID cards. This, combined with the new, multi-media enabled dispatching software and a simple to use media manger, gives you all the freedom you need to amaze your customers.
This summer we have closed a Joint Venture agreement with Via Guide.
Via Guide and its US based affiliate Lavi Industries are the leading providers of queue management and customer flow solutions. The combination of a strong world-wide distribution and service network and our technology has already proven to be technically on the leading edge and commercially very competitive. The now formal partnership strengthens our cooperation and allows us to serve you – our customers – even better. The common future allows further growth and new, exciting products.