Queue management seems often to be fire fighting. This results in high costs, upset customers and angry employees.
Qmetrix allows a 24/7 information about queueing levels and waiting time in waiting queues. That gives the opportunity to allocated staff on time to the counters behind the queue.
This information is delivered to the Qmetrix Q-Board - a web based dashboard - or can easily be integrated into GroundStar Realtime.