• Customer Benefits

Qmetrix informs the customer

Qmetrix improves the experience in one of the most awkward situations in a service process: waiting in line. Information improves Service Quality and reduces perceived waiting time. This has been proven scientifically but is also common sense among travelers.

Customer View - "They care..."

  • "Clear and easy to see who is next – no stress."

  • "Information gives peace of mind - or need for action."
  • "Perceived waiting time is reduced to actual."
  • "I can find a faster lane (if dynamic sinage)."
  • "They care about service - this is under control..."