Qmetrix offers know-how and systems to design, measure, monitor and manage your customer service process in real time.
Our consultants know what works to design and operate a successfull service
Our sensors count, measure filling level, dwell time, attrition rate and zone behavior.
Based on this, you can make better decisions that monetize.
Some decisions can even be taken by our systems to give you back time and productivity.
Our automated forwarding and guiding systems increase service quality and productivity.
We also do reporting, but this might be a thing of the past soon.
Our systems will learn from historic data much faster and better to support you making even better decisions.
Real time is the true source for generating value from good decisions